If you were to interview a Guest Relations Officer applicant in a 5-star hotel, what questions would you ask?

Question

If you were to interview a Guest Relations Officer applicant in a 5-star hotel, what questions would you ask?

Answer 1

Do you have experience.  If so how much?  where?  what did you do?

How many guests did you interact with in a typical day.

Can you work well alone or with others?

ask you what you would do in certain scenarios.  If you had an upset customer.  What if you could not fulfill the guest request.  

Answer 2

I hope this helps. I would ask if he has ever worked in a five star hotel prior. Maybe ask about general situations that he/she might have handled in the past. Ask what it was about the job that he/she enjoyed. bottom line is to find out if in a high stress situation if he could handle the pressure. They will probably all say yes so set a seen for them and ask how they would deal with that type of confrontation. Good Luck