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Ignis fridge isn't cold enough,

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Ignis fridge isn't cold enough, and seems unable to maintain a constant temperature. I bought a fridge thermometer to get some accurate data: fridge is typically between 9 - 15 degress c. Generally, a good slam of the door kicks the compressor into action, but otherwise the control mechanism doesn't seem to want to react to higher temperatures. Had an engineer out who pointed his infra-red probe at the fridge, waffled for a bit, and said that sometimes the fridge would be at that temperatures as part of the normal fridge processes. Problem is, the fridge is always at those temperatures (adjusting setting only helps slighly). Any ideas?

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