Im running on windows 98

Question

Im running on windows 98 I have product#27881 to make business cards. I cald on the phone for tech support they were to send me a e-mail that I could open and click on a link and do the cards they never sent the e-mail.I have been on-line for 2days to print business cards Im not very happy I need the e-mail sent to me to click on the link to do my cards.Iv downloaded your software twice neither time did it take!!!