In banking terms what is a Customer service rep?

Question

In banking terms what is a customer service rep?

Is it the same as a Personal Banker (PB) or is it just a Teller or or a leading Teller eg Head Teller TELLER 1.

Answer 1

In most banks, a Customer Service Rep or CSR is a sales and service position.  They may have duties on the teller line, but also have sales goals like a personal banker does.  Their goals are usually lower than a PB.  Often, CSRs are part time positions.