In canada, can you call capital one mastercard and request help with paying your credit card?

Question

my husband has been off work for about 5 years due to cancer treatment and i have had to take time off ion chunks to care for him, so the capital one mastercard that i have has a small limit of $1500 and about 6 months into his treatment i reached the limit and have just been able to pay minimum payments....well, with interest it have become more then $1500 owed, it is at $2200...i still always pay the minimum, but i was wondering if in canada you can call the credit card company and talk with them about lowering interest rate so that it would be easier to pay down/off the credit card....i hate being in this situation and honestly would have never relied on the credit card, but i have to use it to pay for some medications for my husband until his work could get the benefits to cover all the medications at that time. thanks for your help!!!

Answer 1

The only way to know for sure is to call the company in the first place.

I'm sorry to hear about your husband.

Answer 2

Yes, if you've been making your minimum payments and haven't defaulted then you should be able to negotiate with them a little bit. Explain the financial hardship you're under and let them know that you're not sure you can afford to continue paying the bill.

This may take a bit of work, as some of the customer service reps I'd dealt with at Cap1 are not the brightest bulbs, but keep at it.