Infoguard shredder jam

Question

I think I overloaded my 10-page crosscut shredder by putting a bit too much in a couple weeks ago. TOday I emptied the bucket, which was full, but it still won't work. When I hit Reverse, there's power and it sounds like normal grinding. But when I try to insert a piece of paper on Normal, nothing happens - no sound. I can see that there's a bit of paper stuck in the front, though there's nothing I can pull through, just little bits.Is there a way to remove the stuck paper, eliminate the jam, or otherwise reset it? I'm under time pressure on this.thanks much