Insurance claim - interview?

Question

I am currently in the prosess of making an insurance claim for £7000 worth of jewerly that was stolen from me in a street robbery.

I have already had a visit from the loss adjuster and now I have had a phone call from the insurance companys technical department saying that they want to send someone to interview me which will take a couple of hours!!

Has anyone got an idea on what the purpose of this interview is and is this normal and common in insurance claims?

Thanks for your advise

Answer 1

Sounds like your loss adjuster sent you to SIU Special Investigation Unit (Fraud Department) You need to hire a Public adjuster who works for you and will make sure you you are fully reimbursed and then some. Do not talk to Insurance company until you have a legal representative. Insurance Company takes everything you say and uses it against you.

Answer 2

You may want to consider appointing an Assessor to act on your behalf - the Insurers obviously have an Adjuster acting on THEIR behalf.

An Assessor would, of course, be with you during the interview.

Answer 3

Sometimes the adjusters want to meet with you face to face. I'm not sure how much your 7000 translates to in American dollars, but I'm assuming it's a lot.

They ask very fair questions that shouldn't be a problem to answer as long as you're being truthful.

Answer 4

Might possibly be a recorded deposition that they can use in court in the event your items are found, and the thief caught.

Might be to cover their bases and have something on file from you directly rather than rely on a police report.  

Don't fret, it actually sounds like a routine thing, but I'm sure you will be fine.

Answer 5

They don't believe you, so they wanna make sure.