Question:

Internet Down-ASAP ANSWER PLEASE ?

by  |  earlier

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She has a HP desktop and her PC will connect to her network but not internet.It has been like this for 2 days. She is going CRAZY and it says on her screen that the problem is OR maybe her domain name server configuration.PLEASE HELP HER

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3 ANSWERS


  1. Is this person connecting to the internet through a router?  If so, please tell your friend to enable DHCP in her operating system.  People often turn DHCP off, but don't realize that it means that they will have to assign themselves an IP address manually. Then they get confused when they don't know the addresses of their DNS servers.


  2. Check to see if the PC will ping the internet.

    Go to Start>Run>type cmd, a new windows should open with black ground>type ping www.yahoo.com.

    If you get a reply with a IP address the PC is able to get to the Internet.

    If that is the case, then you may want to delete the cookies, temp IE files, and check the Connections under tools within IE.

    It should be set to "Never dial a connection".

    If it is unable to ping, then may want to check the firewall settings within the control panel.

    And also may want to check her Internet Equipment (e.g. Modem/Router) and power cycle it to make sure it is connected.

    Hope this helps!

  3. i know its a daft answer but has she tried turning her modem or whatever off by the mains ive had a few probs with my net n when ive done that its been fine

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