hi, recently my friend started having internet problems. this question is very confusing so please bare with me.
a few days ago my friend's family stopped getting internet. they have DSL that comes into there house, then though a spliter that connects a few LAN ports to the intenet, one of the LAN cables then ran to his mom's Desktop PC and the other went to there wireless router, then from there, to all there laptops. now there laptops connect to the router, but they don't get any internet. but there mom's desktop PC (which is wired) has internet. at first i told them it could be there wireless router, but we tried restarting the router and that didn't work. then we took there mom's LAN cable that is going into her PC, and plugged it into one of the laptops that isn't getting any internet. but the laptop didn't get any internet service! we tried: automaticly getting a new IP address, restarting the laptops, and making sure the laptop was connecting to the LAN cable. but still nothing! it's connecting to the cable, is says it is, but there's no internet going though it!
anyone have any ideas on what the problem it?!? all the laptops have the same problem, and at the same time! and the laptops have Vista on it (yeah, i know it sucks. don't bother telling me that). and please, don't say "get a mac" or "vista's awful". i want a real answer! it's driving them crazy, they really need some help!
11 points to best answer out there! please help!
oh, i already asked them if they installed anything new on there laptops . they said the only thing that they installed was Avast. i thought maybe Avast's Firewall was blocking it, but they said they installed Avast almost a month ago.
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