Internet or modem problem?

Question

recently my internet connection act strangely...while viewing the webpage..suddenly got page cannot be display and for msn will disconnected...but the modem lights all are stable...so i have to off and on back the modem in order to fix it...still the problem will back after a while 1hour/30mins later..what is the problem actually?..modem faulty or ISP??..checked with isp and they got no problem even my line....tried laptop,desktop,even phone also same problem..off and on only will solve the problem...d**n

Answer 1

You've done a good job trying to sort out where the trouble is. You are now left with modem or phone line.

Phone lines in older areas can have intermittent faults, where the signal is not perfect. This could be enough to throw out a modem  connection....which might be okay when the ISP checks it. Ask the phone service provider to check on this.

It can as easily be the modem, and the likeliest problem is overheating, which is why it would work fine for half an hour to an hour. Make sure it is clean, off the floor, and has some ventilation.

As a last step, replace the cable that goes from the modem to your computer. Borrow one, for a start, then buy one if it makes an improvement

If still no difference, try swapping modems for a few hours with a friend. If your setup works with his modem, and his stops after an hour with yours, that is a 100% sure diagnosis that the modem is at fault.

If it is supplied by the ISP, and/or is still under warranty, get them to send someone out to change it for you, for free. If it is one you bought, or the warranty is expired, get a new one.