Is a credit note different to a credit memo?

Question

I have provided a client with a 'credit memo' showing that an invoice has been canceled and the balance due is Zero.

They are requesting a 'credit note' showing the balance due is a negative amount.

For example.

1. Invoice the client £10,000 in error

2. Client does not settle this invoice but requires a credit note showing -£10,000 as the balance due.

Its my understanding that this will look like they are owed £10,000?!?!

Can someone explain what is acceptable?

Answer 1

In my experience, the correct term is "credit memo".  What you already sent them should be sufficient.