Is a heat pump less effective in removing humidity within the house than an air conditioner?

Question

We installed a new Trane 16 ser heat pump and a new trane furnace recently. The humidity within the house is high and the unit does not coool as well as our 25 year old air conditioner. I wonder if anyone has had this problem. I am very livid about the performance of this expensive unit.

Answer 1

Some one oversized the units. It is cooling the area too fast and not having long enough cycles to remove the humidity.A lot of companies oversize equipment to make more profit , others do it because they're too old fashioned to perform a heat gain/loss calculation. Still others do it because often times that's what the consumer wants.

Answer 2

A heat pump IS an air conditioner.  What is the btu rating of the new vs. the old unit.  If they are comparable (and should be), the new one is not operating properly.

Answer 3

A heat pump should remove humidity as well as an air conditioner in the cooling mode. It sounds like it is not quite adjusted out properly. I would contact the factory service and have them check it out. It should be a minor technical adjustment.