Is anyone else having problems with Charter?

Question

I just read in our local paper that Charter Communications has the worst rating nation wide. I've had nothing but problems with them since signing up. The billing is never right, the service is horrible and they are a monopoly in my area so switching isn't an option. Does anyone else have these problems and how do you fix them without going insane?

Answer 1

Contact the Better Business Bureau and make a complaint.  Also cities often let out a contract in the city to have an exclusive provider and they usally can follow-up on citizen complaints.  Contact the office of your City Manger and see if they can do anything.