So, I have had comcast triple play for a few months...Since then everytime Im talking on the phone I have to play the "can u hear me now" game...The person on the other line can not hear me for a few secs or up to hours i can not use my phone...I called comcast set up an appt...The woman tells me since I have a dial tone its not an emergency so sh can send a worker out a WEEK later...I then get a call saying my scheduled appt time which was NOT what the date or time that was previously stated...talk to a guy for 40 minutes and he says their next opening isnt for another week and a half away...I obviously say "No Way"...Then guess what happens???...My phone cuts he cant hear me and he hangs up...I try calling back, Iris answers, she CANT hear me! Call again, Sara lee answers she cant hear me! At least she tries to call back and realizes I can hear her but she cant hear me...But everytime I answer my phone, NO DIAL TONE! The next day, today (8/15) a nice man calls asks if everything is solved because he sees I called about 17 times the day before. I tell him no, he transfers me to the Phone dept. I talk to the woman for awhile and she puts me on hold, while im on hold the mans voice comes back on " Ma'am I just want to let you know im on this phone call, i have it muted so she cant hear me, if anything escalates please know im listening"...I was kinda shocked..She gives me an appt. for 1 day later (thought i had to wait a week and a half according to the other man)....Now lets see what happens the day of. All i know is this is ridiculous and an inconvenience and so far ive probably talked to 15 different comcast people....
Not only is my phone messing up but for 4 weeks my box wasn't working, me thinking because i owed a meesley (sp?) 40 bucks maybe they shut it off...Well,Nope that wasnt it, it just wasnt working.....
Is this happening to anyone else out there? If so, what did comcast tell you?
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