Is etsy.com down?

Question

Havent been able to get on for the last day

Answer 1

Nope, it works fine for me, both on internet explorer and on firefox.

Try switching to another broswer, clear your cookies, restarting your computer, or check your internet connection and to see if that website is blocked on your computer along with a virus scan.

Answer 2

I can't get on it either, and I tried firefox too and it still didn't work.  I haven't been able to get on since yesterday afternoon.  :(

Answer 3

I haven't been able to get on for the last day either.. today is not good either.. *sigh*

Answer 4

Hi, I'm in New Jersey and haven't been able to get on since Friday night.  There was a thread over at Wet Canvas and someone there went to the Etsy Forums and found this.  Hope it helps.  I sure hope it gets resolved quickly.  Joan

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RevolvingDork says:

Hi all,

We've gotten some scattered reports of users being unable to access Etsy, generally receiving "cannot connect" errors from their browsers.

We've run all of our diagnostic tools, and everything appears to be running properly within our network. Our global monitoring tools also have not shown any activity out of the ordinary.

We have been in touch with various ISPs, and we believe we have found the root of the issue. With their cooperation, the issue should be resolved quickly.

We’ll share more information with you as we receive it. In the meantime, if you or anyone you’re in contact with is having Etsy connectivity problems, please post their location here and the nature of their problems.

Thank you!

and a really long one:

Rokali says:

Hi everyone,

As people here have seen, this is a DNS issue. Anytime any changes to DNS are made, those changes have to propagate to servers around the world. This can take a bit of time.

We're in the process of migrating from one data center to another (larger) data center. As part of this migration, we moved our DNS servers. This means they got a new IP address. (There are always at least two DNS servers, for redundancy, so it's multiple IP addresses, and we set Primary, Secondary, Tertiary etc. status for each of them).

It's these new IP addresses that needs to propagate. Being well aware of this, we kept our old DNS servers up & running, so as the new IP addresses propagated, even if people still hit the old IP addresses, it would work.

This did work, but we recently discovered an edge case, which causes problems. This edge case is a good example of how intertwined the Web is.

In order for Etsy not to be loading for you, the following three ingredients need to be in the recipe of how you connect to the site:

1. Your internet service provider (ISP) has been slow to update its own DNS servers (this happens daily for almost all ISPs), and hasn't recognized the new IP addresses of our DNS servers

2. You're hitting the secondary DNS server at our old data center

3. You're getting a specific type of error message from this DNS server, due to how your request has been routed (what "hops" it's taking)

*Then* you have problems accessing Etsy.

We have made special changes to how the secondary DNS server handles these requests, and we expect this to resolve the issue. It might still take a bit of time, because the fix needs to propagate out to the rest of the world.

In an ideal world, our changes would propagate out to all the DNS servers in the amount of time they're supposed to (1-2 days). Alas, some ISPs take their time, and for that ~1% it can take more like 5 days.

As some people here have noted, you can manually change what DNS servers you use on your computer, but in general this isn't something we'd recommend. It can slow down accessing other sites on the Web.

Of course please keep letting us know here if any of the issues persist.

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Answer 5

I just got in and I use the AOL browser.

Answer 6

It's down for me aswell and has been since friday.

I asked on another board (a danish board) and some could and others couldn't.

I could visit etsy through my work connection though so seems to be some internet issue.

Answer 7

I haven't been able to get throught since last evening. I tried Firefox. no difference.

Answer 8

I haven't been able to get on either...

Answer 9

It's a DNS problem. This is why some folks can get into etsy and others cannot. It appears to be random DN servers and has nothing to do with etsy's site. Hopefully it will be fixed soon.

I have an etsy shop..Please visit me at www.stoned.etsy.com  if you wish..I sell beads and beading supplies (cheap plug :-)

BTW...I live in NC. Where does everyone else live? From the reports I have read this problem seems to be effecting mostly the eastern side of the U.S.