Is it better to deal with an ebay scam through paypal or my bank?

Question

I purchased a fake item on ebay, and filed a claim with paypal, but things are progressing slowly. The seller has only responded to one of my emails, saying they would refund me if i mailed the item back. The item was mailed back, but no one was there to pick it up. Should I just go straight to my bank to get my money back? I paid with my debit card, which is a mastercard.

Answer 1

Since you have already filed a claim with PayPal, just be sure that you continue to follow up and escalate the claim if you haven't already done so. PayPal refunds if you are found to be in the right with its buyer protection. Have all doumentation ready to forward to PayPal in the event they need it to make a determination.

Answer 2

Call your bank as well as Paypal. I also had a problem with an ebayer who never sent the item I paid for (Paypal took long, but they refunded my money). My case was helped by the fact that the seller never responded to any of my emails. Call Paypal and your bank. Find out from their customer service representatives what way is best to proceed. Good luck!

Answer 3

Hi,

If you paid with a credit card, I think you can go to the bank and submit a chargeback.

Then the money will be credited back to your card and you won't have to worry about it anymore.

Robby

Answer 4

Hi: I have been buying on ebay for 6 years and selling for 2 years. I have had a few problems with sellers, and I almost always found that, when I filed a complaint with ebay or paypal, I got a refund pretty quickly.

Sometimes paypal wants documentation that the item you bought is broken, etc. and it can be a pain in the neck to get this documentation.

Keep records of all emails sent to the seller. If you return an item, get Delivery Confirmation or Certified Mail from the post office.

I don't have a debit card, so I have never tried to get a refund from my bank. Maybe that would be faster or easier.

You might get better service by calling paypal at 888 221 1161. You can do both---email them and call them.

Good luck!!!