Question:

Is it legal within the UK to advertise something at a price thn to tell you its A LOT more?

by  |  earlier

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.. I went to buy a product online .. happily went through with it thinkin its was a bargain :D .. then to receive a email today saying "unfortunately due to a system error you were incorrectly quoted for this item" .. I have order confirmation stating it at tht price nd was upset :( to hear this .. wounderin where i stand .. can i demand the product at the price thy stated?

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3 ANSWERS


  1. Unfortunatly it is legal.  

    As they technically own the product, they have a right to refuse sale and adjust price until an offical agreement has been made.

    However this is not to say they arent in the wrong on the matter.

    Some help MAY be available for you, depending on the product in question.  For instance. If you were to be wrongfully advertised, and feel lied to over a vehicle price in Ontario Canada, OMVIC gets involved for you and compensates you accordingly.

    By this i mean, if its a certain type of company, they may be governed by a higher power that you can contact to express your concerns. See if they are 'Liscensed' by anyone.  Contact that company.  Who knows, you may rattle enough cages to get the product you seek at the price you seek.  


  2. Actually its ILLEGAL, false advertising, like if u go into asda and they have put the wrong price on something thats way lower than what it should be, they will give it you for the price stated before they realised their error x

  3. Since they've sent a confirmation the situation is a bit complicated. It went beyond advertising. They made a contract with you to sell the product to you at the price stated in confirmation. However, since it was similar in essence to a typographical error, it's unlikely that you could force them to perform the contract. If they appeared to be selling something unusually cheap, then it should (in the eyes of the law) have been obvious to you that there was a mistake somewhere.

    In addition I should think that their terms of service contain a get-out clause in case of a that sort of mistake.

    It might be possible to persuade them to give you some sort of discount, since all this was after all their mistake. If you have already sent them the money for the original price, then they should be willing to return it to you.

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