Is it "telemarketing" if you are calling previous customers who have used your services?

Question

to remind them to get services and "tune-up" type stuff done? (I.e. Would this kind of marketing be wrong for those on the "do not call list"?) I am thinking no but not really sure.

Answer 1

It is considered telemarketing, but since they are or were a customer in the past it is legal even if they are on a 'do not call list' due to the fact that it isn't a cold call but a previous customer - within an 18 month period after there has been a business transaction.

Even if not a customer if you have submitted an application or requested information with a company they can call you for up to 3 months afterward.  Check out the government link I supplied below because there are a few exceptions.

Answer 2

It is telemarketing - but it is legal.

Answer 3

Yes, it is definitely telemarketing, and you shouldn't call them if they're on the 'do not call' list. The law gets murky here, but you don't want to get in trouble. It's hard to define what a 'previous customer' is in terms of the do not call registry - a customer from 1 year ago? 3 years?...

Answer 4

It is telemarketing but it is not barred by "Do Not Call."

Answer 5

Yes, because you're marketing via tele(phone)