Is my employer breaking laws?

Question

My employer has warranty obligations for the televisions that they distribute. Not only is our customer service terrible, but the customer's who have to go through exchange have to wait 6 - 9 months to receive a refurbished TV back due to being "out of stock". They are never really out of stock. They always have new TVs and would always have refurbished stock if they didn't sell them all the same week they receive it.

Answer 1

I have never seen any laws about time limits.  It is just shoddy business practices. If I were a customer you can bet I would never deal with that company again.  By keeping the repair back log so great the company is probably running the warranty out while the TV gets no use.  There are a number of ways to post your bad reviews on the Internet - I always check there for recommendations on a brand of style of appliance etc.  Sorry you work for a bad company.

I don't know how far you want to take your complaint, but you could have a customer contact the Attorney General's office in your state, with the complaint - with a carbon copy to the company. It may have some effect on them.

Answer 2

You need to find another job. These people are going out of business, or soon will be.