Issues with Bieler Bros Records?

Question

So I ordered two CDs from Bieler Bros Records [ http://bielerbros.com/index2.html ] and immediately recieved an order confirmation, stating that my merch would come via USPS in 2-5 days.

But I never recieved a shipping confirmation. And on top of that, is has, infact, been 5 days and I have no CDs.

I emailed them twice about it and I never got a reply.

I tried calling and I could not get through.

Has anyone else ever had this problem with them? If so, what can I do?

Answer 1

Remember, the 2-5 days is business days and does not include weekends or holidays, if they shipped it regular usps, you will not be able to track it, if it doesn't arrive within 14 business days, contact them at the 10 and 14 day mark, if they don't reply, contest the charge with your issuing bank/