It is said that copetition between business enterprises nowadays is not over satisfying the customer but over?

Question

it is said that copetition between business enterprises nowadays is not over satisfying the customer but over delighting him.

Answer 1

Well, they need to hire some new consultants.  Everywhere I go, they have all these ridiculous little gimmicks that most certainly do NOT delight me--they only make me roll my eyes.

If they want to delight me, they should pay closer attention to what their counter help is doing.  I do not appreciate standing there like an idiot while someone rings up my purchases while carrying on a full conversation with the other person behind the counter--or even worse, on his cell phone---proceeds to take my money and give me my change without uttering the first word, and then hands me my bag in this offhand manner as if I were nothing but an inconvenience.  Now, I don't expect to be fawned over when I go into an establishment---I'm not interested in these silly things meant to delight me---all I want is someone to recognize my existence and utter  a simple "Thank you" when I've come in there and spent my hard-earned money that I could have taken elsewhere.

You want to delight me.  Try that instead.