Its probalbly to late. but,

Question

its probalbly to late. but, when i purchased my microwave in 8/05(JES1855)-model#JES1855PBH04-serial#LH900897V.it was making a very loud sound when it was running. according to your things of normality in back of manual, my concerns were somewhat minimal. last evening when i turned it on, there was a very loud continious noise and a smell of burning wires,plus no heating. it s__t the bed! its not even three years old. before i retired i was a QUALITY CONTROL TECH./MANAGER. so my questions are what can be done to rectify this problem? and why isnt your Q.C. Department more efficient? please contact me asap. phone #[phone] or EMAIL - [e-mail] and let me know any valuable options you might provide. thank you, mitch bizzari