Question:

Janome 10000 Plus File Problems???

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I have a friend who has a Janome 10000 Plus embroidering sewing machine. When we pull a file into it such as x*x.bmp and go to register it, it starts the process, but stops before finishing. It gives an error message. We tried pasting a bmp file into it . . . same problem. If I understand how the software for this works, you can paste or pull any file format into it, like Jpg, Gif, Tiff, etc., and the registering of it is what makes it compatible for transferring to the machine. Am I correct? Any light you can shed on this will be greatly appreciated. I await your expert response(s). Thanks, Tom

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