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Janome 5700 does not feed when trying to back...

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Help!!! My Janome 5700 does not feed when trying to back stitch.. then the forward stitch length jumps to a very long stitch and won't go back to normal until I **** down and restart the machine. I have cleaned it pretty well thinking there must have been a build up of lint some where with no luck.... What can I try next? HelpThank you Lydia in MN

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