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Janome Customizer 10000

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I have a Janome 350E embroidery machine and bought the Janome Customizer 10000 on line to use with it. Now I find out that I cannot use it with my machine. Can the Janome Customizer 10000 be upgraded to Customizer 10000 plus?

Please help. There is a no refund policy with the Customizer 10000 that I bought.

Thanks,

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