Janome digitizer pro dongle

Question

I purchased the janome digitizer pro a year ago and unfortunately i have lost the dongle to access the programme.I have phoned the stockist where i bought it from and they have told me I have to purchase the whole programme again at 445.00 as they will not replace the dongle...I have to say that this is ridiculous as i now have the programme still but cannot access it.If i bought a new car and lost the keys i could purchase new ones but buy a digitizer pro and lose the key and your programme is useless.I cannot claim it on my house insurance as i told them it was lost and they said if it was damaged i could claim or if it was stolen i could claim.but not if i lost it....can anyone tell me if they have had the same problem and if so how did you go about it....I appreciate your time and thank youDebbie