KIDS HELP PHONE?????

Question

What is it like when you call Kids Help Phone??

I'm thinking about calling about a serious problem I have...but I'm a bit nervous...if any of you have called, could you tell me kind of what its like? Are they nice??

Answer 1

They are there to help you -- yes, they will be super nice.

If you need to make that call, don't be afraid to make it.  

Answer 2

Hi - this is from their website:

_______

When you dial the number (1-800-668-6868) you'll hear a recorded message that goes like this:

" Hi! Welcome to Kids Help Phone. For service in English press 1. For service in French press 2."

After you choose a language, you'll hear a longer message that talks about things like why kids call and how we help.

Why do we ask kids to hang up if they're pranking?

We want this service to be available for every person when he or she needs it and pranks can prevent kids from getting through.

When you get through to a counsellor, he or she will want to understand what your situation or problem is, so they'll probably ask you some questions. You don't need to say your name, and you don't have to share anything that you aren't ready to talk about. The more the counsellor understands about your situation the more helpful the conversation will be.

You'll be encouraged to begin by telling your story. Past experiences help us learn, but what has happened in the past we can't change - we can change the future. This will be the focus of the conversation between you and the counsellor - what small changes can be made now?

The counsellor will help you define your problem, think about what's important and help you figure out what to do next. The counsellor will also make sure you've got accurate information and may encourage you to consider different strategies or points of view.

Important! Kids Help Phone will not provide any information that you shared during a conversation to anyone outside of Kids Help Phone except when the following TWO things happen together:

1. if you give the counsellor identifying information (like your name, address or phone number)

AND

2. if you tell the counsellor that someone has harmed you in the past, is harming you in some way now, or that they will probably harm you in the near future

If the above two points happen together, then the counsellor is obligated by law to inform the police and/or child protection authorities.

Things to remember

Kids Help Phone

does not trace calls

does not have call display

does not track IP addresses

If you are ready to speak with a counsellor now, dial 1-800-668-6868.