Kinderkraft crib. we have a kinderkraft crib and everytime we try to lower the side of the crib,

Question

we have a kinderkraft crib and everytime we try to lower the side of the crib, the whole thing falls off. i neeed the number to the company because we sawa recall for what looked like our crib at wal mart for the saqme exact prob;em. i a m on lyn 18 and i need my kid to be safe.