LDS people I don't know what to do with this newfamilysearch problem. Help?

Question

So the reason why I am asking lds people is because it is a a family history program that can only be used by lds people. I am sorry I am not being biased. Ok so I reserved some names for baptism printed out the request, but I forgot to do the confirmation. Now it says it's on hold and I can't click on it and print a request for it. I also have to do other ordinances, but since I reserved the baptism it will not let me reserve the ordinances. When I called the temple they said I have to reserve them or they can't be done. I cannot afford to take two trips to the temple since it's so far from my house. AND I AM NOT COMFORTABLE LETTING OTHERS DO THEM FOR ME BECAUSE THESE ARE SPECIAL RELATIVES OF MINE.

Please help!

Answer 1

I would suggest contacting your bishop to find out who the stake family history coordinator is.  They are usually given training by the stake on how to deal with temple submissions and any problems that might arise during the process.

You could also call the temple you will be attending and explain the problem to them.  They should know how to fix it, as they deal with stuff like this on a daily basis.

Answer 2

http://www.familysearch.org/eng/home/faq...

"Please contact us with any questions, comments, or problems you may have with our products or services.

The more information you provide, the more quickly we will be able to help.

Step 1: State your question, comment, or problem.

Enter a subject which summarizes your issue.

Provide as much detail as necessary for our representative to understand your need.

If your FamilySearch product is not working correctly, please explain:

What you were doing when the problem occurred.

What happened.

What you have done to correct it.

What was the result of what you did. "

Below the above is a form to fill out and send to them.

Step 2: If you are registered, you can sign on to provide your contact information from your registration. OR, enter the following contact information:

Given Name(s):  

Last Name(s):  

E-Mail Address:  

Country:  (None selected)

Language:

Telephone: (optional)

Step 3: Send your message.

Review the information above and click the Send E-Mail button. A support representative will reply by e-mail.

Maybe someone from the website can help you out.

Answer 3

questions relating to ordinance work for relatives should be directed to your bishop or other church elder. That is ENTIRELY separate from the program used for genealogy.