LEXMARK 3100 SERIES NO LONGER APPEARS UNDER...

Question

PLEASE HELP!!! WE BOUGHT OUR 'MEDIA CENTER PC' IN SEPT.'05 FROM BEST BUY.........IT WAS ALREADY OUTFITTED WITH THE LEXMARK 3100 SERIES AND HAS BEEN WORKING FINE UNTIL LATELY.WHILE TRYING TO REDUCE FONT SIZES MY HUSBAND SOMEHOW GOT TO "FULL SYSTEM RESTORE WITH BACKUP" AND LOST VIRTUALLY EVERYTHING. WE TOOK OUR E-MACHINE TO THE COMPUTER OPERATOR THAT WORKS ON OUR BUSINESS MACHINES AND HE WAS ABLE TO RESTORE MOST EVERYTHING....HOWEVER, I HAVE LOST THE ABILITY TO SCAN NOT TO MENTION ALL SORTS OF PHOTO FILES.CAN YOU PLEASE LET ME KNOW HOW I CAN RESTORE MY LEXMARK 3100 SERIES???MANY THANKS.........HAPPY NEW YEAR,MO