LG EnV2. I bought the LG enV 2 phone a couple days ago, and i cannot get it to connect to the

Question

I bought the LG enV 2 phone a couple days ago, and i cannot get it to connect to the computer. I installed the V Cast music software attached the cables and connected the phone. The computer is running Windows XP and i cannot sync from either the phone to the computer or from Windows media player or the VCast software to the phone. The device manager says it is working properly but i continually get a found new hardware pop up and it asks and asks to install i have done it a bunch of times and it still does it. I tried tech support for Verizon to no avail, and all Dell can tell me is that they cant do anything but wipe my Xp out and reinstall it. HELP..... i just want to sync music onto the phone so i can use it as intended