Laptop trouble. when i insert a dvd or cd in my lap top i get no responds.the lights on the cd dvd

Question

when i insert a dvd or cd in my lap top i get no responds.the lights on the cd dvd driver blink a few times and i can hear it loadind but nothing shows up on the screen.and when i go to the dvd player short cut it brings up the dvd screen but it will not respond. the help sreeen tells me to find a driver icon on my dvd screen open this than type ifo in the program open slot and push return still nothing