Question:

Laptop will not start up properly...

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Packard Bell Easynote R4622. Turns itself off. When rebooted, black screen with options to start windows normally or go back to previous configuration. No matter what option is chosen, does not start up again, just reboots and goes back to black screen. Initally thought maybe a battery problem as when plugged in using the ac adapter, was just a red light. My parents have just changed this and plugged in elsewhere and now have green lights, yet same thing happening. Any ideas??Many thanks

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