Large File 632mb Appearing As 0 Bytes When I Attempt To Copy To PC From Camera.?

Question

Basically, I am a fairly advanced camera user.

I take a lot of videos and LOADS of pictures and I have never had any problems transferring videos.

The camera is fairly new and I've never recorded a file as big. but I have videos I took before and after the one I'm attempting to copy to my PC and they have transferred fine.

It's a really, really important video. it's about 5 minutes long.

I've tried everything from trying to drag and copy it to my desktop from the camera to trying to upload it to Photobucket.

When I try to drag and copy it copys a file with 0 bytes and when I try open in windows media player it fails because it has 0 bytes.

It's really frustrating me and I'm quite upset about not being able to get this video onto my PC.

My camera is a 12mp Canon Powershot G9 camera with an 8gb memory card. My computer is a Dell with around 100gb free.

Please help!!!!!!

Thanks very much,

Kirsty

Answer 1

It's hard to say what the answer is but can make a few suggestions incase you have not tried these.

Can you still view the video on your camera ? does it still say it is a 632mb file ? If the answer to this is yes then the file is probably fine and it is just the transfer process that is failing.

Firstly make sure you have completely powered down your PC and restarted it. Disconnect all other devices (printers etc) and once started up connect your camera cable and wait until the device appears. copy and paste your file from the window rather than dragging it across. copy it to a fresh folder on the c:\ drive and not to your desktop. just incase your profile is corrupt and there are hidden files

Failing this you may want to try a card reader or connecting your camera to another PC and then transferring the file to a USB memory stick.

If all that fails and totally as a last resort then there is recovery software available for memory cards, but I would really try every thing else first as if the recovery software fails you will then lose the file.

hope something here is helpful to you. Good luck.