Len trying to help Carol

Question

Len trying to help Carol in a panic trying to print her resume. The HP office jet 4315 All-in-one was printing and ran out of paper. Installed more paper and it wouldn't print. It's connected to an HP Pavillion Lap Top dv 2610 us.Received an error message 2715 and instructions to go to www.hp.com/support for troubleshooting information about "Fatal Error" and "MSI Scan". Disconnected the USB cable and reinstalled the printer disc Version 8.0.1. The test page did not print. Previously noted there were 28 messages in the printer queue. Can you help now or not? 215-345-9004.