Len trying to help Carrol

Question

Len trying to help Carrol in a panic:HP Officejet All-in-one,she inserted more paper, won't print.It was printing before more paper was installed.Using HP Pavillion Notebook dv 2610 us.Reinstalled printer disc for Windows Vista 4300 series version 8.0.1 and got internal error 2715.Went to www.hp.com/ support for troubleshooting information about "fatal error" and "msi.scan". Then disconnected the USB cable and tried reinstallation. Previously noted that 28 messages are in the printer queue.Can you help now?