List the rights of consumer under consumer protection act?

Question

List the rights of consumer under consumer protection act?

Answer 1

True that the aggrieved consumers don't know as where to go to complaint in this regard as both the companies have shut down all their operations and there is none to reply.

They may lodge their complaints with redressal for follow-up towards getting justice and compensation.

Objectives of the Consumer Protection Act-1986

1. To ensure better protection of the rights of the consumers.

2. To provide speedy and effective redressal to consumer disputes.

3. To promote voluntary consumer movements and to safeguard the interest of consumers.

Extent and Coverage of the Act

1. The act applies to all goods and services.

2. It covers all the sectors whether private, public or co-operative.

Who is Consumer ?

1. Buyer of any goods for a full or party paid promised on consideration or under any system of deferred payment.

2. Use of such goods with the approval of actual buyer.

3. Hirer or receiver of any services for a fully or partly paid and partly promised consideration or under any system of deferred payment.

Who can complaint ?

1. An affected consumer.

2. Any voluntary consumer organization registered under the Societies Act or Companies' Act 1956.

3. The Central & State Goverment.

Essentials of a complaint

1. The complaints must contain facts and allegations in writing.

2. The complainant or his authorized agent should file the complaints.

3. The complaint ought to have suffered injury or loss due to unfair trade practice, defective goods and deficiency of services or excessive price of goods.

4. The relief sought for.

5. The documents if any to get orders for one or more of the relief.

Relief available to consumers

Depending on the nature of relief by the consumer and facts, the redressals Forum may arrange to get orders for one or more of the relief.

a. Removal of defects from the goods.

b. Replacement of the goods.

c. Refund of the money.

d. Award compensation for the loss or injury suffered.

e. Removal of defects or deficiencies in service.

f. Discontinue the unfair trade practice or the restrictive trade practice or not to repeat it.

g. Not to offer the hazardous goods for sale.

h. Withdraw the hazardous goods from being offered for sale.

Answer 2

In brief, under consumer protection act, the consumer broadly has the right to correct and timely information about product / service, smooth and safe usage of the product / service, special guidance - if required - to use, remedial course in case the product / service is deficient - are a few major features among others.