I work in a call centre for a bank, a new team is being set up that will look after customers with "tech probs online", security call backs, these are known as SCB's and they ring up the customer to ask extra security question in certain situations. They will also assist with "floor walking duties..." floor walking" is where they patrol the room assisting staff with query's they have on the phone, but not the authority to resolve some issues. We are looking for a name (which can be witty) but must be clean, as it will be used by EVERYONE.
Put this into here as poor response from finance category.
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