Lost luggage with Iberia for 10 days! Legal help?

Question

I flew from Lisbon Madrid to London Heathrow. Filled out Property Irregularity Report and having been checking online 10 times a day since. Iberia haven't called, written, emailed, nothing.On the 2nd day of checking on-line, using the same file reference number they gave me and my surname, someone eles's details came up, with my reference number. He was flying with a different airline and had been all over the world. I saw his name, description of bags and his address. They have also overcharged me for excess baggage, they charged me double. None of their email address's work, they have no customer services telephone number, so 2 days ago I sent recorded delivery letters to Iberia Head office in London, customer services in Spain and one to the CEO of Iberia in Spain. What are my chances of getting my luggage back? No body can even tell me if it left Lisbon! and I keep reading horror stories about Iberia on the web! My next stage if I dont hear back soon, is to go to small claims court, has anyone done this sucessfully? Please help.Any chance Ill get it back?

Answer 1

There is a bit of a thing with lost baggage, the airline is covered for any lost baggage, most do their best to retrieve it but it isn't always that easy. The only way they can really do it is with the tag, they use world tracer to see where the tag was last scanned, if the tag has come off, the bag will eventually end up at a baggage services. If there is no name tag, and they can't figure out who owns it, it will sit there for a long time. If you have bought insurance for the trip you may get compensation. I found a number for baggage services in spain 902 341 342, i don't know if that helps, but its one step closer.

I hope you get the bag back.  

Answer 2

probably not because of where it is