An incompetent newbie tech person at Dell solved my first problem of not being able to sign in with my original profile by instructing me through the steps of creating a new profile. In the meantime, she managed to talk me through losing all my pictures not telling me or not knowing herself that all would be lost. I've tried 3 recovery programs. So far, nothing has worked to get my pictures back. I get messages like, "This file is corrupted and cannot be previewed." Is there some way Best Buy can salvage the hard drive for my pictures? My daughter had success with that method when her new HP crashed. She was able to have her pictures and hard drive restored.
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