MY MYMUSIX 1GB MP3 PLAYER...

Question

I have sent this E-mail because my precious MP3 device is frozen I just got it yesterday on the 23th day before Christmas eve I would like it if you would help me Any who I was downloading new songs on my MYMUSIX 1GB MP3 PLAYER WHEN MY screen said INTERNAL SEARCHING FOR NEW MUSIC and it won't shut down or nothing i took it to see if it was on HOLD but it was not and it wont go to my playlist or anything

PLEASE REPLY A.S.A.P PLEASE