Maintaining ATT DSL while converting to Vonage?

Question

I have ATT phone and DSL services at home and want to convert to Vonage for phone. I also want to port over my phone #. ATT can give me dry DSL (DSL without phone service), but they take a while to convert and they cant commit a date. And I need the phone service to be active when Vonage tries to port over my phone #. What should I do first so that it can all be done smoothly?

Answer 1

no!! nothing is ever smooth with AT&T!!

I had to wait 4 month for my phone number to port from AT&T.....I was so angry, because I had to pay 2 phone bills for 4 month!!

I had called AT&T so many times and ask how is my porting going. My VoIP provider had told me that AT&T is holding on to my number!!!

Also, in order to get a dry DSL line from AT&T, well....more problem.....they only for NEW customer, I was told!!

so, I got tid of AT&T all together, got myself a new ISP and new VoIP and I never wanna hear from AT&T again!!!

I think they hate to loose customer and our business!!!

Answer 2

Everyone dealing with Vonage should know that the BBB (Better Business Bureau) revoked their accreditation in March 2007, because Vonage had a track record of failing to resolve or respond to complaints about their service.

I was a customer for 4 years, and recently switched carriers due to a longstanding issue with voicemail technical service.  When I placed an order to disconnect, the CSR fraudulently switched me to a month to month plan.  

Avoid this service if at all possible.  I used to evangelized Vonage (see my past posts), but now I can no longer do so.