Making international phone calls?

Question

i cant seem to figure it out. i have to call an international phone number for a help desk but i cant figure out the number. what they say to dial is [phone] and im from australia and that dial out is 0011. but i cant work it out. it never works, just starts beeping as if call has disconnected. i am able to make international calls from from my home phone, so that shouldnt be the problem. can someone with experience in this pls help me!

Answer 1

If this is the number they gave you then this is the number you should dial. You will however need to drop the starting zero used only within Germany: 0011 + 49 + 221 177... If dialing from a cell phone you can also replace the 0011 with the + sign.

Answer 2

You are trying to call a mobile phone number in Germany. You don't need to dial area/city code (221 - Cologne) when you call a mobile phone in Germany.

Dial 0011 49 177 38 954. I am sure it will work.