Malfunctioning MP3 player

Question

My MP3 Player doesn't work.It won't turn off.....It's stuck on the Truly Pic'N Roll screen with the word Starting.... at the bottom....But of course it won't start...it won't do anything....I'll let the power die out and connect it back to the computer to recharge it....When it's charged...the same screen shows up again.....The computer says that the USB Device attached to the computer has malfunctioned...Please tell me something that I don't know.Should I give up on this TRULY "BAD' PIC'n Roll MP3 player and find a better brand? Or can you help me?