Hi, I have a complaint against a Menards store in Glendale Hts; Il. My family purchased boards for a pergola for me for mothers day and one third of the top boards (2x4s 14` AC2 treated AG arsenic free ) warped and need replaced. I called Menards and was told that I could replace them if they were not painted, and were not cut. They were not painted, but were cut a little to fit the size of the pergola. Nothing was said about possible warping, nor anything in writing on the bill etc. These boards were purchased in good faith, and should be replaced. or a refund given. Doesn`t the consumer have a right to expect a product to perform and stay the same as purchased?.
does anyone know the corporate office phone number for Menards? I was given a # by menards that was wrong. Hope someone can help. By the way the bbb burea in chicago (online complaint) is a big joke try placing a complaint there sometime! You need a full day, and then no satisfaction.
Tags: