Microsoft Word Problem?

Question

I am suddenly having issues opening Word documents. Word opens fine, but if I ty to open an existing file, either off of a jump drive or off the desktop, I get the following error message:

The File (Whatever) is not available.

So I click OK, and it's just a blank page; Word has not completely opened. When I X out of Word, this comes up:

The file Normal already exists. Do you want to replace the existing file?

No matter what I click (yes, no), the Save As tab opens up, with file name: Normal and Save as Type: Document Template.

Nothing happens no matter what I click. How do I fix this so I can open my existing Word documents?

Thanks!

Answer 1

If you use Norton AntiVirus, try disabling the Office Plugin that comes with it (but don't disable Norton AutoProtect).  See http://support.microsoft.com/?kbid=32982... "How to use Office programs with the Norton AntiVirus Office plug-in" for more information.

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garfield-n-odie

Microsoft MVP 2005-2008

http://mvp.support.microsoft.com

Answer 2

Close out of Microsoft Word.  Go to "My Computer" click on the address bar and put in the following:

C:\Documents and Settings\??put in your username here??\Application Data\Microsoft\Templates\

Make sure that you put in your username between the question marks and take out the question marks.  It should open a folder.  Delete the file called normal.dot.  Then open Word and that file will be recreated and the error will go away.