Microsoft Word help!!!?

Question

I have a problem....when I try to open a microsoft word document from an attachment or something like that from the internet, it opens a word pad page with scattered symbols all over it...can anyone tell me how I can fix that...btw, I have word 2007 and I don't have that problem with excel, or power point. Thank you!

Answer 1

Those "scattered symbols" means it is encrypted. How very odd that everyone of your Word attachments are encrypted, and without your knowing of it. Are you sure you didn't install a encryption key for your email account, or an administrator do it without telling you, or the person sending the files encrypted them and forgot to give you the Public Key?

This is very odd indeed. I encourage you to logon to Office Live, then go to the Word forum. Somebody there could tell you what the heck is going on.

http://www.microsoft.com/office/communit...

You will need a Windows Live ID to ask a question. If you have a Hotmail or Windows Live Mail account you already have a Windows Live ID. If you don't, you do not need to open one as you can link any current email account you have when creating your ID. On the logon page simply click the link to create a Windows Live ID, and when you are finished a automated email will be sent to your email account so you can authenticate your account. Be sure to search the forum for other posts that may match your issue first. If you find one which comes close to yours, but still doesn't answer your question, add your question to that thread. It will be then placed at the top of the forum with the current date and time of the latest post, yours.

Good luck and have a nice day.