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Mobile phones...?

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What is the effect or the impact of the mobile phones on the business world and the businesses ??

I want several points please....

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  1. If one has a mobile phone they can answer questions employees and customers have fast. Customers like speed of service and will continue to do business with them. Also a business person finds out they are out of a product while on the road they can phone and get the product sent promptly.

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