Mortgage Company Complaints?

Question

Where is a high traffic location to voice my complaints about my mortgage company? My home partially burned 2 months ago and I am having a HUGE problem getting the Mortgage company to disburse the Insurance funds back to me so I can rebuild my home. Unfortunately, the mortgage companies have all of the tables turned to help them and the consumer has no recourse but to complain to THEIR customer service departments which gets you nowhere. I would like to try to warn others of what to expect from this company if they are ever faced with a tragedy and need to rebuild their home and need someone to help them, with this company nothing but excuses will be had!

Answer 1

You were supposed to hire an insurance agent and buy an insurance policy when you bought your home.  You could have chosen anyone.  If you picked a local State Farm office, they would have already written you a check.  But the lender is named as Loss Payee on the policy so the money is somewhat under their control.  So you don't leave town and leave them with a burnt wreck.  The frustrating thing is that you are still expected to make your mortgage payments while you wait.  Go back to your agent and find out how much money was sent and where and ask them to call for you.

The only other thing i can think of is that the mortgage company offered you a "great deal" if you used their own insurance company and now you wish you hadn't .

An attorney will charge you $240 for an hour.  That same attorney will offer you a "new client" offer and write you a letter (very short) for $25 threatening legal action if you don't get your money.  Look for someone just out of law school.  They would be thrilled to see you.