Moto Q9c backlight?

Question

mine never turns off, and i set them alll to time out after 5/10 seconds, but it never does,it doesnt even DIM?

Answer 1

This could be a phone defect. Take it back to your service provider and they may do one of the following: update your software, replace your device for free, or replace your device for a new one through insurance for $50 (if you opted for the extra coverage). But the backlight never turning off sounds like a glitch, not a setting option.

One thing: make sure you save your settings when you change them. Sometimes we might be inclined to just hit the 'end' button and go back to the main screen once we think we've changed them. Be sure you select 'done' or the equivalent, to be certain. I set up my mother's old Q (purchased in January, replaced by a Treo last week) and I vaguely remember having to save settings and verify my selections. I gather your phone's problem is more complicated that a simple oversight but it can't hurt to cover all bases.